In airline terminology, "Agent" refers to?

• A. A person who assists passengers on the ground with company-related business
• B. A member of the flight crew
• C. A customer service supervisor on board
• D. A baggage handler

Answer: (A)

In airline terms, an “agent” is the person who represents the airline on the ground, helping passengers with company-related business. This includes tasks like check-in, issuing boarding passes, tagging and handling baggage, answering questions, and coordinating with gates and boarding. They work at the airport to smooth the passenger’s interaction with the airline, not as part of the flight crew, nor as an on-board supervisor, nor as a baggage handler.